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BB Guns Customer Service

Click here to see our selection of BB Guns.

Thanks for visiting BB-Guns.org. Every day we help more than 1000 customers find the BB Guns and Pellet Guns they need. With a selection of over 1000 BB Guns products you are sure to find just the item you are looking for. We have been in the BB Guns business since 1998 and truly appreciate the opportunity to serve you today and in the future!

Want to check on the status of your BB Guns order?

Email our customer service department with your order number and they will provide information about your order or answer any questions you might have about it. We always respond within 24 hours.

Contact BB-Guns.org

925-439-4455
Monday - Friday 9am - 5pm Mountain Time

Email
admin@BB-Guns.org

Mail
Customer Service Returns

BB-Guns.Org
1145 2nd Street
Suite A-256
Brentwood, CA 94513

Return Policy on all BB Guns products

If you are not fully satisfied with your order, please return your order to us. On the packing slip, tell us the reason you are returning the item and ship it back to our Customer Service Department at the above address.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means in sale-able condition. We cannot accept returns for an item with any indications that it has been used more than once. We have a very limited policy on our airsoft guns (these are guns with the orange tip on the barrel.)

Return shipping costs are your responsibility unless the item is broken or damaged in shipment. All returns are subject to a 30% restocking fee (unless broken or damaged in shipment).

All orders must be returned within 2 weeks (14 days) after receiving the item. If you have any questions about the restocking fee as it pertains to your order please email us before we ship the product as once it leaves the warehouse we have incurred our cost.

If you have any questions about this policy, please feel free to contact us via e-mail at admin@BB-Guns.org

Note: Shipping charges cannot be refunded.

Please allow us 10-14 days once we have received your return to process and credit your credit card.

Damaged or Defective Items

If your order arrives at your door damaged or broken, we will either replace the broken parts if possible or ship out a new one completely at our expense.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

We work hard to make your shopping experience at BB-Guns.org an enjoyable one.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.
Shipping charged cannot be refunded.

Canceling Your Order

If you have placed an order and would like to cancel it, please email us within four hours of placing your order to cancel it free of any charges.

Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time.

BB-Guns.org Privacy Policy

We will never sell any customer's information to any third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by BB-Guns.org. One month after your order is placed; your credit card information is automatically deleted from our database. Your privacy is our first and main concern. We understand that you want to be able to purchase fur boots online and not have to give away your personal information to do so.

Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our web site and our customers, we face the same risks as all Internet companies.

100% secure shopping at BB-Guns.org - Trusted since 1998